Shipping Policy – Primecartz

At Primecartz, we are committed to delivering your orders quickly, safely, and efficiently across Saudi Arabia (KSA).

Processing Time

• All orders are processed within 1–2 business days after order confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

• Standard delivery across KSA typically takes 3–7 business days, depending on your location.
• Delivery times may vary during peak seasons, sales events, or due to unforeseen courier delays.

Shipping Charges

• Shipping charges are calculated at checkout based on your delivery location and order size.
• We may offer free shipping promotions on selected orders or campaigns.

Order Tracking

• Once your order has been shipped, you will receive a tracking number via email or SMS to monitor your delivery status.

Delivery Areas

• We currently deliver to all major cities and regions within Saudi Arabia (KSA).

Delayed or Failed Deliveries

• If delivery is delayed due to incorrect address details, customer unavailability, or courier issues, our team will contact you to arrange redelivery.
• Primecartz is not responsible for delays caused by circumstances beyond our control (weather, public holidays, customs, etc.).

Damaged or Missing Items

• If your order arrives damaged or incomplete, please contact our customer support within 48 hours of receiving your order for assistance.